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Notification of Work Time and Operation of the Office with Clients as of 11 May 2020

As of 11 May 2020, the Office shall continue with its regular operation and communication with clients in its official premises according to the regular operating time.

However, we still recommend that you preferably communicate with the Office by telephone and electronic forms of communication, and that you limit your visit to the Office’s premises to those cases that cannot be resolved without a direct presence in the Office’s premises. For the purpose of protecting health of clients and officials of the Office, we recommend our esteemed clients to make a prior announcement of your arrival to the premises of the Office by e-mail or telephone.

For information services and services of searching and analysing information on intellectual property, we advise you to communicate via telephone: (01) 6109 825, 6109 423, 6106 410, 6106 361, 6106 278 and e-mail:

For reception desk services (registry office), we advise you to communicate via telephone: (01) 6106 528 and 6106‐418 and e-mail:

Work with clients in the premises of the Office will be carried out in compliance with the following recommended epidemiological measures, which we ask you to adhere to:

  • When entering the official premises of the Office, the Information Centre (INCENTIV) and the Reception Office (Registry Office), it is necessary to disinfect your hands with a disinfectant available at the entrance to the premises.
  • The number of clients on the premises is limited in such a way that a physical distance of 2 meters can be maintained between the clients and the official. Consequently, a maximum of two clients can be present on the premises of the INCENTIV and at the Reception Office at the same time, and we therefore recommend that the clients announce their arrival in advance.
  • It is recommended to wear a protective face mask when staying on the premises of the Office.

Let us remind you that for all actions in the process of application for and registration of intellectual property, including subsequent submissions, the e-Application (for industrial property) is available, which you can access via the website of the SIPO or via the e-Citizens system (application for industrial property)

Datum novosti: 08/05/2020